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Never share your password

Keep your account password private at all times. Our support team will never ask you to provide your password. If anyone requests it, do not share it and report the incident immediately.

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Never share your verification code

Verification codes, including email, SMS, and two-factor authentication (2FA) codes, are for your use only. Never provide these codes to anyone, including someone claiming to be customer support.

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Never share your Secondary PIN

Your Secondary PIN is an additional layer of protection for sensitive account activities. Keep it confidential and never disclose it to another person. Always access the platform through the official website or application. Avoid clicking links received through unknown emails, messages, social media accounts, or unofficial groups, as they may lead to phishing websites.

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Verify wallet addresses carefully

Before making a cryptocurrency transfer, carefully check the wallet address and selected blockchain network. We recommend verifying the first and last several characters of the address before confirming the transaction. Remember that blockchain transactions are generally irreversible.

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How to identify fake support?

Be cautious of anyone who contacts you unexpectedly and claims to represent customer support. Official support will never ask for your password, verification code, Secondary PIN, private key, or seed phrase, nor ask you to transfer funds to a personal wallet. When in doubt, contact support directly through the official platform.

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What to do if your account is compromised?

If you suspect unauthorized access, immediately change your password and secure your email account. Review recent login and transaction activity, enable or reset 2FA where available, and contact official customer support as soon as possible. If possible, temporarily disable withdrawals or other sensitive account functions until your account is secured.